Accepting the Terms and Conditions of use of service

Please read these Terms & Conditions and the Privacy Policy for our goods sold online, which is available via the internet (collectively, the ‘Agreement’) carefully before using annathomas.com (referred to herein after as the ‘Site’). By using or accessing the Services, you (‘Subscriber’ or ‘you’) agree to all the terms and conditions of this Agreement, and if you do not agree to all the terms and conditions of this Agreement you should not and are not permitted to use the Services.


Modifications to the agreement

Anna Thomas may in its sole discretion, modify the Agreement at any time by posting a revised Agreement online. Please read the Terms and Conditions of Use & Service and check back often. Modifications are effective when posted online, and your use of the Services following any such posted modification and notice of same constitutes your acceptance of the terms and conditions of this Agreement as modified.

Any modifications to the Agreement made after you have placed an order will not affect and are not binding on that order unless we are required to make the change by law.



Any information you provide to Anna Thomas directly or indirectly via the Services is subject to Anna Thomas’ Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set out in the Privacy Policy) of this information.


Applicable Law and Jurisdiction

Your use of the Site is governed in all respects by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out of or relating to the Site (including but not limited to the purchase of Anna Thomas products).



The information contained on the Site is for general information purposes only. The information is provided by Anna Thomas and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale.

Anna Thomas may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason.

This website may contain links to other websites. Anna Thomas are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Anna Thomas. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.


Eligibility to purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your legal name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability of items. All deliveries are subject to services from our third-party shipping company and we are not responsible for deliveries outside the estimated time frames.

The Site is available only to individuals and others who meet the terms of eligibility as accepted by Anna Thomas, who have been issued a valid credit/debit card by a banking institution acceptable to Anna Thomas, whose applications are acceptable to Anna Thomas and who have authorised Anna Thomas to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Anna Thomas reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Anna Thomas feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

No individual under the age of 18 (eighteen) may use the Services or provide any information to Anna Thomas or otherwise through the Services (including, for example, a name, address, telephone number, or email address) without the prior consent of a parent or guardian. We reserve the right to only accept orders from those over 18 (eighteen) years of age. You may only use the Services if you can form a binding contract with Anna Thomas and are not legally prohibited from using the Services.



Pricing and Availability

We try to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If we discover an error in the price of any goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within 2 business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.

The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.



Prices are displayed in AUD. No orders will be dispatched until payment has been received in full. We may contact you to verify your personal details before dispatching your order. Due to security reasons, credit notes cannot be redeemed online and can only be redeemed in store at one of our boutiques.


Returns - Delivery and Shipping

In the event that an order from Anna Thomas to you, the customer, is not delivered due to a fault of the shipping company, we will either replace the item or refund the amount you paid to us.

All deliveries require a signature. In the event that you make alternate arrangements with the shipping company, this will be completely at your risk and in the event the order is not delivered, we will not replace or refund the item.

In the event that a return from you to us is not delivered, you will be responsible for the costs associated with the loss. We strongly recommend that are returns are sent back to us via a trackable and insurable shipping service.