SHIPPING INFORMATION

 

Australian Shipping

Standard Delivery

  • No Charge for orders of $200 or more
  • For deliveries under $200 a fee of $15 will be charged.

Domestic orders are shipped via Star Track and are typically delivered 1 -2 days from despatch depending on your location. Some areas, e.g. WA and locations outside of metropolitan areas may take a little longer. Once your order has been packed you will receive an email with a tracking number so that you can track the progress of your delivery, online.

NOTE: All packages sent to you will require an authorised signature on delivery.

 

International Shipping

  • No Charge for orders of $600 or more
  • For deliveries under $600 a fee of $40 will be charged.

International orders are shipped via DHL Express and are typically delivered 2 -10 days from despatch depending on your location. Once your order has been packed you will receive an email with a tracking number so that you can track the progress of your delivery, online.

NOTE: All packages sent to you will require an authorised signature on delivery.

DUTIES TAXES ETC – Please note, when orders that are shipped internationally reach their destination country, they may be subject to “local” customs duties, taxes or other charges. Payment or recovery of any of these items is the responsibility of the customer to the carrier

 

Shipping - Delivery and Returns

In the event that an order from ‘Anna Thomas’ to you, the customer, is not delivered due to a fault of the shipping company, we will either replace the item or refund the amount you paid to us.

All deliveries require an authorised signature. In the event that you make alternate arrangements with the shipping company, this will be completely at your risk and in the event the order is not delivered, we will not replace or refund the item.

 

 

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