Thank you for shopping with Anna Thomas.
In the event that you are not entirely satisfied with
your purchase please refer to the following information.
Returns Policy for Online Purchases
Outlined below are the conditions for returning items purchased through the Anna Thomas online store. At this time, we are unable to process returns or exchanges for online purchases at our boutique stores.
Please note: Other than where required by law, for hygiene reasons, Face Masks are unable to be returned.
Change of Mind
If within 7 days of receiving your delivery you change your mind about a full priced item purchased online, we will offer you a refund, excluding delivery charges.
Anna Thomas do not offer a change of mind refund for items purchased on sale or promotion.
All Change of mind refunds are subject to the conditions set out below.
Exchange of Size or Colour
You can exchange an item you purchased for a different size or colour (same style) provided that you contact us within 7 days of receiving your delivery. In the event the we are unable to exchange the item for the size or colour you prefer, we will offer you a refund (excluding delivery charges). For exchanges of size or colour, Anna Thomas will cover the cost of delivery, limited to one exchange per order/invoice. Items will be sent to you once we have received the original item(s). If an item has been reduced in price there will be no price differential credit offered.
Conditions of Return/Exchange
Items can be returned subject to the following conditions;
- You must contact us within 7 days of the first attempted delivery to request a return.This can be either via phone on +61 3 9421 8981 or email firstname.lastname@example.org. Our office hours are 9.00am to 5.00pm Monday to Friday AEDT
- Shortly after contacting us you will receive a Return Authorisation form, which must be completed and packed with the items being returned.
- Goods must be sent via a delivery service of your choice within 7 days of receiving the Return Authorisation together with a copy of your original invoice. We strongly recommend that you choose a carrier that allows you to track and insure the items against damage or loss (refer to following section “Returns – Delivery and Shipping”). Goods must be packed securely and appropriately so that they are not damaged in transit. Anna Thomas are not liable for any failure or loss by your delivery service.
- When received, all goods will be inspected to ensure they meet all criteria for exchange or refund.They must be returned in their original, unworn unaltered condition with all original tags attached.They must include any original packaging, including any shoe boxes or dust bags as appropriate.
- Once we have inspected your returned item(s) you will receive an email advising you that your refund will be processed. Please note, financial institutions can take up to 5 days to refund the money to your account, once processed by us.
Returns – Delivery and Shipping
In the event that an order from ‘Anna Thomas’ to you, the customer, is not delivered due to a fault of the shipping company, we will either replace the item or refund the amount you paid to us.
All deliveries require a signature. In the event that you make alternate arrangements with the shipping company, this will be completely at your risk and in the event the order is not delivered, we will not replace or refund the item.
In the event that a return from you to us is not received by us, you will be responsible for the costs associated with the loss. We strongly recommend that are returns are sent back to us via a trackable and insurable shipping service.